Project Manager

Project Management · Grand Rapids, Michigan
Department Project Management
Employment Type Full-Time
Minimum Experience Mid-level

The Project Manager is responsible for leading the implementation of SalesPad’s software solutions, maximizing the customer’s experience while effectively communicating and managing projects and expectations. This is a highly visible role in the organization, requiring a combination of project management, technical, and interpersonal skills to be successful. The Project Manager reports directly to the Manager of Professional Services.



As a Project Manager, the typical day includes:

  • Providing strong and effective project leadership across all assigned projects
  • Leading and motivating teams to obtain desired results
  • Setting and managing clear project expectations to garner successful outcomes.
  • Anticipating potential project risks and resolving/escalating issues as they occur
  • Course correcting to ensure issues are resolved efficiently
  • Creating and maintaining healthy relationships with customers
  • Developing and consistently managing the project plan for the implementation of SalesPad’s software
  • Tracking and providing budget updates to customers
  • Communicating with customers in a timely and professional manner
  • Work proactively to close projects within a reasonable timeframe.
  • Understanding of how to best manage different personalities and/or working styles contributing to the greatest productivity for the team.
  • Managing customer expectations and keeping projects on schedule
  • Resolving or escalating project risks and issues
  • Supporting the development and implementation of project management methods to enhance SalesPad’s implementation process
  • Working closely with other teams including support, development, and sales to meet customer needs
  • Going above and beyond to own the success of projects

This is the job for you if:


  • You’re highly self-motivated and can work in a fast-paced environment
  • You don’t take no for an answer
  • You’re a problem-solver who thrives when overcoming challenges
  • You are forward thinking, always anticipating what could happen next
  • You know when (and how) to be flexible, and when (and how) to be firm
  • You can work collaboratively and/or independently on complex problems
  • You have a BS/BA degree or equivalent experience (PMP certified is a big plus)
  • You’ve held a customer-facing role in the technology and/or consulting industries
  • You’re a top-notch presenter and facilitator
  • You communicate with others clearly and easily
  • You’re familiar with software development life cycles, including waterfall and Agile

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  • Location
    Grand Rapids, Michigan
  • Department
    Project Management
  • Employment Type
  • Minimum Experience