Order to Cash Specialist

Accounting/Administration · Grand Rapids, Michigan
Department Accounting/Administration
Employment Type Full-Time
Minimum Experience Entry-level

Order to Cash Specialist

The Order to Cash Specialist is focused on providing excellent customer service to SalesPad’s Partner and End User customer base through accurate and efficient order management.  They will be responsible for processing Partner/End User software and service orders, gauging customer satisfaction, and all billing matters. 

Job Responsibilities

  • Owning and managing the internal order to cash process to ensure it complies with organizational policies;
    • Process all incoming software and service orders;
  • Acting as a point of contact with the client regarding order status and providing exceptional customer service;
  • Monitoring, evaluating and following up on all order issues;
  • Managing all customer billings and ensuring invoices are delivered to client in a timely fashion;
  • Working cross functionally with finance and sales to resolve invoice and pricing errors;
  • Maintaining/updating internal customer information databases on an as needed basis;
  • Managing the Accounts Receivable and Collections process:
    • Posting payments to customer accounts and reconciling cash receipts and deposits;
    • Preparing detailed reports on delinquent accounts and following up weekly with customer to ensure timely resolution;
    • Managing requests for credit memos/returns and working with the appropriate team internally to analyze legitimacy of request.

This may be the job for you if:

  • You are a detail-oriented administrative professional with experience in a similar position; 
  • You are a relationship builder and possess strong interpersonal skills;
  • You believe in delivering world class customer service;
  • You possess a friendly demeanor and have the ability to communicate effectively with people at all levels;
  • You have the ability to remain organized and focused in a fast-paced environment; 
  • You have earned an Associates degree or have equivalent work experience.

Why should you apply?

  • Become a member of a #PeopleFirst organization that believes in instilling excellence in the people who make up our team; 
  • Work with collaborative colleagues who seek out and value each other’s input and feedback;
  • Strong leadership who believe in creating enormous and measurable value for our Customers.

Key Benefits:

  • Competitive Salary Package
  • Medical, Dental, Vision, Life and STD Insurance
  • 4% 401(k) Employer Match
  • Generous PTO and Work/Life Synergy
  • Learning and Career Development Opportunities

About SalesPad

With more than 100 employees, SalesPad is one of West Michigan’s largest, fastest-growing software companies. We’re seeking the self-motivated, the hard-working, the problem solvers, and the dedicated to join our team of experts. We're focused on helping businesses grow, expand, or reshape how they do things by approaching each and every problem with energy, creativity, and confidence. Ingenuity, adaptation, and evolution are at the core for us at SalesPad.

Our Grand Rapids-based headquarters is focused on helping change the way organizations do business through our software products, customizations, expertise, and support. Our enterprise software solutions work with leading business applications, Intuit QuickBooks, Intacct and Microsoft Dynamics GP, and integrate with a wide range of apps and platforms. SalesPad has been in the business of helping manufacturing and distribution companies increase productivity and efficiency since 2003. We got our start when a small business owner tasked a software developer with transforming a pile of clipboards and legal pads into a streamlined, efficient inventory management system. We have been sharing ideas and innovating ever since.

At SalesPad, we're always looking for talented individuals to join our team of professionals. We believe our success is built on the abilities of our employees, and we strive to create a challenging and rewarding environment where all individuals are respected and encouraged to grow. Reach out to us today!

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  • Location
    Grand Rapids, Michigan
  • Department
  • Employment Type
  • Minimum Experience